Open to remote IT support roles

Cloud-aware IT Support,built for remote work.

I’m Aluwani Mahuluhulu, an entry-level Cloud and IT Support professional building practical experience in AWS, Linux, networking, troubleshooting, Microsoft 365 basics, and technical documentation.

Remote IT SupportHelp DeskAWS SupportLinuxNetworkingMicrosoft 365 Learning
AWS re/StartCloud foundations, Linux, networking, AWS labs
PortfolioPublic projects and documented learning journey
Support FocusTroubleshooting, user support, ticket-style notes

About

Not just learning cloud — building support proof.

I am an entry-level Cloud and IT Support professional with hands-on AWS re/Start training and AWS Cloud Practitioner knowledge. My focus is remote IT support, cloud troubleshooting, Linux fundamentals, networking basics, user support, and clear technical documentation.

Through my GitHub portfolio, I document AWS labs, support-style notes, and practical projects using services such as EC2, S3, IAM, VPC, CloudWatch, Amazon Lex, and CloudFront.

Recruiter Snapshot

Entry-level, hands-on, teachable, and support-ready.

I am seeking remote entry-level roles where I can support users, investigate technical issues, document troubleshooting steps, and grow into stronger cloud support and infrastructure support responsibilities.

Projects

Portfolio Projects & Support Practice

Selected work showing AWS exposure, structured thinking, and support-oriented technical growth.

02
Support Automation

Intelligent Customer Support Bot

Built a basic Amazon Lex support bot to understand cloud-based customer interaction, intents, utterances, and monitoring awareness.

Amazon LexLambdaCloudWatch
03
Cloud Hosting

Serverless Portfolio Website

Built and hosted this portfolio using S3 static website hosting to demonstrate cloud hosting, web structure, and public portfolio presentation.

S3HTMLCSSDeployment

Skills

Technical Skills Aligned to Remote Support Roles

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IT Support & Troubleshooting

User support, issue investigation, structured troubleshooting, ticket-style notes, documentation, and remote support readiness.

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AWS Fundamentals

EC2, S3, IAM, VPC, CloudFront, CloudWatch, Route 53 basics, RDS fundamentals, security concepts, and cloud hosting.

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Linux & Networking

Linux CLI, SSH, permissions, DNS, IP addressing, ports, security groups, and basic connectivity troubleshooting.

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Microsoft 365 Learning

Admin Center basics, user management, password reset workflows, MFA, Teams, Outlook, OneDrive, and Entra ID fundamentals.

Learning Roadmap

Currently strengthening the skills employers ask for.

01

Microsoft 365 Support

User accounts, passwords, licenses, MFA, Outlook, Teams, OneDrive.

02

Support Documentation

Clear troubleshooting notes, ticket summaries, lab screenshots, and resolution steps.

03

AWS Troubleshooting

EC2 access, S3 permissions, IAM issues, networking basics, CloudWatch alerts.

Contact

Open to Remote IT Support & Junior Cloud Support Roles

I am currently seeking remote entry-level roles in IT Support, Help Desk, Technical Support, Junior Cloud Support, or Cloud Support Associate positions.